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Supporter Questions

How Does Funding Work?

Fans provide support to projects either by choosing an offer or the "I don't want an offer, I just want to contribute" option during checkout.When the project reaches or exceeds its project funding target, the

What Is The Unconditional Support Option?

By choosing the Unconditional Support option, your support will go to the Creator regardless of whether the project reaches its project funding target. Your Unconditional Support will truly help the efforts of

Is My Funding Tax Deductible?

In general, no. However, some U.S. projects started by, or with a 501(c)(3) organization, may offer tax deductions. If you have questions about tax deductions, please contact the Creator directly via the "Conta

How Do I Receive My Offer?

Honoring and delivering offers to Supporters is the direct responsibility of the Creator. Sonicly does not fulfill project offers. Sonicly does not act as an intermediary between Creators and Supporters. If you

Can I Get A Refund?

Once your credit card is charged, money goes directly to the creator and your purchase is not refundable. You may contact the creator directly and request a refund.  Any refund that is agreed to will be at the

How Do I Edit My Profile?

Login to your Sonicly account. Go to the profile menu in the upper right and select My Account. From there you can edit your profile and view your Projects, Offers and Settings.

How Do I Change My Password?

Login to your Sonicly account. Go to the profile menu in the upper right and select My Account. Then, on the left side of the page, select Settings. Once you change your password an email will be sent to you wi

How Do I Change My Email Address?

Login to your Sonicly account. Go to the profile menu in the upper right and select My Account. Then, on the left side of the page, select Settings. At the top of the page, you will see Update Your Email Addres

What Forms Of Payment Do You Accept?

Stripe, our payment processing partner currently accepts all major credit cards including, but not limited to: Visa MasterCard American Express Discover Diners Club Japan Credit Bureau (JCB)Note: Some re

When Will My Card Be Charged?

For Unconditional Support transactions, your credit card will be charged when you click the "Process Your Payment" button. For all other transactions, your credit card will be charged at the end of the project

Why is my card being declined?

If you see an error message when you try to purchase using your credit card, this is a message from the payment processor for the music creator which is called Stripe.  Stripe is one of the largest and most tru

Can my credit card information be stolen?

Credit card transactions on Sonicly are processed through individual secure accounts for each creator.Stripe is one of the largest and most trusted credit card processors in the world, which is why we chose the

Why am I required to create a password?

The first time someone visits Sonicly, they "log in" with simply an email address and purchase without the requirement of a password.  It is only on the second visit to Sonicly that a password is required.  It

Why am I required to verify my email address?

Sonicly sends out an email verification communication to verify the email you have provided.  If we do not have a valid email, there is no way for you to be contacted at a later date (e.g., no way to provide up

Can I cancel my support?

Yes, if the project has not reached the project end date (and you did not chose Unconditional Support), then you can choose to cancel your support. Please use the Contact Us form and write 'CANCEL MY SUPPORT' i